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DFS, Making Expertise Matter

A framework in organisational science

Decision Free Solutions

Making expertise matter

One structural condition underlies them all

Hierarchical Decision-Making (HDM): decisions from hierarchical positions that others are expected to act on (directive decisions), with nobody structurally required to explain them or answer questions about them first.

Change the architecture of decision-making, and all four move together.

Improve performance,by using your people's collective perceptiveness.

Everyone perceives something of value. Utilising it is the key to performance. DFS makes expertise matter.

More about performance

What a person perceives does not show from the outside.

Minimise bureaucracy,by making control unnecessary.

Meetings, approvals, procedures and management layers are how an organisation answers risk it senses but cannot locate. Where the reasoning behind a directive decision is given first, and questions about it are answered, there is less to control.

More about bureaucracy

Minimise discrimination,by removing the decisions that bias works through.

Bias enters where a decision about people does not have to be explained. Where such a decision must be explained and questioned before anyone acts on it, what counts is what a person perceives, and that has no age, sex or colour.

More about discrimination

Prevent burnout,by breaking the mechanism behind psychological harm.

Burnout is the visible part of a wider range of harm, from chronic stress to trauma. One of its conditions is built into the organisation: people see what will not work, cannot act on it, and are not heard. DFS addresses that condition.

More about burnout

How all four move together

Bureaucracy, discrimination and burnout travel on the same vehicle: decisions, choices others must act on without anyone having had to explain them. A decision carries risk nobody has seen, so it gets controlled. It lets in the biases of society unchecked. And it leaves the people who must act on it powerless when they see it will not work. Use what people perceive, have the reasoning explained and the questions answered first, and fewer decisions are left. Performance goes up, and the other three lose what they travel on.

Performance
Bureaucracy
Discrimination
Burnout

Why ‘decision-free’?

In DFS, a decision is a choice made before the reasoning behind it is complete: before the people who see what matters have been heard, and before every question about it has been answered. Make expertise matter, and the reasoning can be completed. What to do next then follows from what is perceived, and nothing is left to decide.

That is the ideal a decision-free organisation works towards, choice by choice. Where a decision cannot be avoided, it is named as one, and its risk is watched.

About DFS

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Working together

Talks, a week-long workshop for leadership teams, and work inside the organisation, all starting from the papers.

Ways to work together