Under construction This website is being built. Expect things not to work, or to change.

DFS, Making Expertise Matter

A framework in organisational science

Decision Free Solutions

Making expertise matter

One structural condition underlies them all

Hierarchical Decision-Making (HDM): decisions from hierarchical positions that others are expected to act on (directive decisions), with nobody structurally required to explain them or answer questions about them first.

Change the architecture of decision-making, and all four move together.

Improve performance,by using your people's collective perceptiveness.

Everyone perceives something of value. Utilising it is the key to performance. DFS makes expertise matter.

More about performance

What a person perceives does not show from the outside.

Minimise bureaucracy,by making control unnecessary.

Meetings, approvals, procedures and management layers are how an organisation answers risk it senses but cannot locate. Where the reasoning behind a directive decision is given first, and questions about it are answered, there is less to control.

More about bureaucracy

Minimise discrimination,by removing the decisions that bias works through.

Bias enters where a decision about people does not have to be explained. Where such a decision must be explained, and every question about it answered, before anyone acts on it, what counts is what a person perceives, and that has no age, sex or colour.

More about discrimination

Prevent burnout,by breaking the mechanism behind psychological harm.

Burnout is the visible part of a wider range of harm, from chronic stress to trauma. One of its conditions is built into the organisation: people see what will not work, cannot act on it, and are not heard. DFS addresses that condition.

More about burnout

How all four move together

All four turn on the same thing: HDM. Where nobody is structurally required to substantiate a decision, explaining it and answering every question about it, before others must act on it, what people perceive goes unused, and performance stays below what it could be. An unsubstantiated decision also adds risk that need not be there. Nobody can say where that risk sits, but the organisation senses it and tries to control it: bureaucracy. The same decision is a way in for societal biases, a vector for discrimination. And people held to goals they have little control over, which nobody showed to be achievable, are left both powerless and under threat: the ground burnout grows in. Use what people perceive, have every choice others must act on substantiated first, and fewer decisions are left: performance goes up, and bureaucracy, discrimination and burnout go down.

Performance
Bureaucracy
Discrimination
Burnout

The ‘decision-free’ in Decision Free Solutions

In DFS, a decision is a choice that is not fully substantiated to contribute to achieving a desired outcome. Make expertise matter, and a choice can be fully substantiated. When what to do next then follows logically from what is perceived, there is no decision left to make, and all that may be required is an approval.

That is the ideal a decision-free organisation works towards, choice by choice. Where a decision cannot be avoided, it is named as one, and its risk is watched.

More about ‘decision-free’

Recent

All newsNew papers by email

Working together

Talks, a week-long workshop for leadership teams, and work inside the organisation, all starting from the papers.

Ways to work together